Zoom call poor quality?

Zoom needs jitter < 30 ms and packet loss < 1%. Find out where you stand.

Zoom video freezes, audio cuts out, or screen share lags usually means one of three things: jitter (latency variance) too high, packet loss happening, or your upload bandwidth dropping below Zoom's minimum (about 1500 Kbps for video).

Zoom doesn't show you these numbers — it just shows you the symptom. Signalyzr measures them so you know what to actually fix.

What this measures

  • Latency to nearest probe
  • Jitter (the most likely culprit)
  • Packet loss
  • Sustained upload

How it works

  1. Run diagnose during a typical session if possible
  2. Compare metrics against thresholds
  3. Identify dominant cause + fix

Why this matters

Most Zoom call complaints get the generic 'check your Wi-Fi' answer. Signalyzr gives you a specific cause.

Top fixes

  • Switch from Wi-Fi to mobile data (or vice versa) — narrows the cause
  • On Wi-Fi: try 5 GHz instead of 2.4 GHz
  • Close other apps using bandwidth
  • Try Google Meet or Teams — if those also fail, the cause is your connection, not the app

FAQs

Why does Zoom say my connection is unstable?

Zoom flags 'unstable' when it detects jitter > ~50 ms or packet loss > 2%, even briefly. Run Signalyzr to confirm and identify which.

Is Zoom the problem or my internet?

Try Google Meet on the same connection. If both struggle, it's your connection. If only Zoom struggles, try Zoom reinstall.

Does Signalyzr record my Zoom calls?

Never. We don't request microphone access. We measure the network, not the audio.

Diagnose Zoom calls →

Related

Signalyzr is a free, privacy-first network diagnostic tool made in India. Loading the diagnostic app…