Skype call poor quality?

Skype needs jitter < 30 ms and packet loss < 1%. Find out where you stand.

Skype echo, freezing, or 'poor connection' warnings usually means one of three things: jitter (latency variance) too high, packet loss happening, or your upload bandwidth dropping below Skype's minimum (about 500 Kbps for voice).

Skype doesn't show you these numbers — it just shows you the symptom. Signalyzr measures them so you know what to actually fix.

What this measures

  • Latency to nearest probe
  • Jitter (the most likely culprit)
  • Packet loss
  • Sustained upload

How it works

  1. Run diagnose during a typical session if possible
  2. Compare metrics against thresholds
  3. Identify dominant cause + fix

Why this matters

Most Skype call complaints get the generic 'check your Wi-Fi' answer. Signalyzr gives you a specific cause.

Top fixes

  • Switch from Wi-Fi to mobile data (or vice versa) — narrows the cause
  • On Wi-Fi: try 5 GHz instead of 2.4 GHz
  • Close other apps using bandwidth
  • Try Zoom or Teams — if those also fail, the cause is your connection, not the app

FAQs

Why does Skype say my connection is unstable?

Skype flags 'unstable' when it detects jitter > ~50 ms or packet loss > 2%, even briefly. Run Signalyzr to confirm and identify which.

Is Skype the problem or my internet?

Try Zoom on the same connection. If both struggle, it's your connection. If only Skype struggles, try Skype reinstall.

Does Signalyzr record my Skype calls?

Never. We don't request microphone access. We measure the network, not the audio.

Diagnose Skype calls →

Related

Signalyzr is a free, privacy-first network diagnostic tool made in India. Loading the diagnostic app…