Microsoft Teams call poor quality?

Microsoft Teams needs jitter < 30 ms and packet loss < 1%. Find out where you stand.

Microsoft Teams echo, audio dropouts, or video reduced quality usually means one of three things: jitter (latency variance) too high, packet loss happening, or your upload bandwidth dropping below Microsoft Teams's minimum (about 1500 Kbps for video).

Microsoft Teams doesn't show you these numbers — it just shows you the symptom. Signalyzr measures them so you know what to actually fix.

What this measures

  • Latency to nearest probe
  • Jitter (the most likely culprit)
  • Packet loss
  • Sustained upload

How it works

  1. Run diagnose during a typical session if possible
  2. Compare metrics against thresholds
  3. Identify dominant cause + fix

Why this matters

Most Microsoft Teams call complaints get the generic 'check your Wi-Fi' answer. Signalyzr gives you a specific cause.

Top fixes

  • Switch from Wi-Fi to mobile data (or vice versa) — narrows the cause
  • On Wi-Fi: try 5 GHz instead of 2.4 GHz
  • Close other apps using bandwidth
  • Try Zoom or Google Meet — if those also fail, the cause is your connection, not the app

FAQs

Why does Microsoft Teams say my connection is unstable?

Microsoft Teams flags 'unstable' when it detects jitter > ~50 ms or packet loss > 2%, even briefly. Run Signalyzr to confirm and identify which.

Is Microsoft Teams the problem or my internet?

Try Zoom on the same connection. If both struggle, it's your connection. If only Microsoft Teams struggles, try Microsoft Teams reinstall.

Does Signalyzr record my Microsoft Teams calls?

Never. We don't request microphone access. We measure the network, not the audio.

Diagnose Microsoft Teams calls →

Related

Signalyzr is a free, privacy-first network diagnostic tool made in India. Loading the diagnostic app…