Is my ISP down?

Jio, Airtel, Vi, BSNL, ACT, Hathway — check whether the outage is real.

Sometimes the internet is broken on YOUR side (Wi-Fi, modem, DNS). Sometimes the ISP is genuinely out. The fix is different — restarting your modem when the ISP is out is wasted effort.

Signalyzr's diagnosis tests reachability from your connection to multiple geographic probes. If all probes fail, it's almost certainly an ISP-side issue. We also surface the carrier-specific symptoms we've seen recently.

What this measures

  • Reachability to Mumbai probe
  • Reachability to Delhi NCR probe
  • Reachability to public references (Cloudflare, Google)
  • Pattern: if NOTHING reaches, ISP side; if some reach, it's partial

How it works

  1. Run diagnose
  2. If all upstream reachability fails: confirmed ISP-side outage
  3. Check downdetector.in for confirming reports
  4. Open ISP support ticket with the diagnose timestamp

Why this matters

ISP support routinely tells customers 'restart your modem' when there's an active outage. Signalyzr gives you proof — a diagnosis run with all probes failing — to push past that script.

Top fixes

  • If diagnose can't reach any probe: it IS an ISP outage; call them with the timestamp
  • Check the ISP status page (jio.com, airtel.in, bsnl.co.in)
  • Check downdetector.in for other reports from your area
  • Use mobile hotspot meanwhile if you have a backup connection
  • If you're on broadband and the modem light is solid red: cable / fibre cut

FAQs

How do I know if Jio is down in my area?

Run Signalyzr from your Jio connection. If all probes fail, Jio is down. Also check downdetector.in/status/jio — if other users are reporting issues at the same time, it's confirmed area-wide.

How long do ISP outages usually last in India?

Most last 1–4 hours for software/config issues. Cable cuts or hardware failures can last 12–24 hours. For specific area outages, ISPs typically post an update within 30 minutes.

Should I get a refund if my ISP is down?

Indian ISPs typically don't auto-refund for short outages. For outages > 24 hours, you can request prorated credit. Document the duration with Signalyzr screenshots.

Can Signalyzr predict ISP outages?

Not predict — but we DO see patterns. If your area shows consistently degraded performance every evening 8–11 PM, that's not outage, that's congestion. Different complaint.

Check ISP outage →

Related

Signalyzr is a free, privacy-first network diagnostic tool made in India. Loading the diagnostic app…