Wi-Fi connected but no internet

Five causes. We identify which one is yours.

'Connected, no internet' means your phone has joined the Wi-Fi network (so the router is fine) but can't reach anything beyond it. The connection between your router and the wider internet is broken somewhere.

There are exactly five common causes, and each has a different fix. Restart-the-router only fixes one of them. Diagnose first.

What this measures

  • Can DNS resolve a domain? (eliminates DNS as cause)
  • Can we open TCP to a known server? (eliminates router-side firewall)
  • Can we reach two different upstream targets? (distinguishes specific-target outage from generic)
  • Does the captive portal page need acknowledging? (common in hotels / cafes)

How it works

  1. Open signalyzr.com — if this loads, the diagnose tool itself reached you
  2. Tap Diagnose — if it fails with 'no upstream reachable', confirms full disconnect
  3. If diagnose succeeds but some sites still don't work: DNS or selective filtering
  4. The verdict tells you which of the 5 causes

Why this matters

This is one of the most googled internet problems — and most articles give the same 'restart router' answer regardless of cause. Signalyzr tells you which cause is yours so you stop wasting time on the wrong fix.

Top fixes

  • Captive portal: open http://neverssl.com (force unencrypted page to trigger portal)
  • Modem hung: unplug for 60 seconds, plug back, wait 90 seconds
  • DNS broken: change Wi-Fi DNS to 1.1.1.1 in network settings
  • ISP outage: check downdetector.in or your ISP status page
  • Router config corrupted: factory reset (hold reset button 10 seconds)

FAQs

Why does Wi-Fi show connected but say 'no internet'?

Android (and Windows) probe a Google URL after joining Wi-Fi. If that probe fails, they show 'no internet' even though the Wi-Fi link itself is healthy. The probe failure means your router can't reach Google — DNS, modem, or ISP issue.

Should I forget the Wi-Fi network?

Only if you suspect the saved password / config is wrong. If you joined the Wi-Fi fine, forget+rejoin won't fix upstream connectivity. Forget+rejoin fixes 'authentication failed' errors, not 'connected, no internet'.

What's a captive portal and how do I know if it's that?

Captive portals are the login pages hotels and cafes use to make you accept terms. Your phone might join the Wi-Fi but the portal blocks all traffic until you visit it. If you're in a hotel/cafe and see 'no internet', open http://neverssl.com — it's designed to force the portal to appear.

Will resetting my router fix this?

Maybe. If the router config is corrupted (wrong DNS, broken DHCP, MTU mismatch), factory reset helps. If the modem is hung or ISP is out, router reset does nothing. Diagnose first.

Diagnose now →

Related

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