Internet not working?

Diagnose in 30 seconds. We'll tell you what's down and what to try.

When the internet stops working entirely, there are six common causes. Half of them are 30-second fixes (restart, DNS change, toggle airplane mode). The others need an ISP call. The fastest path to working internet is identifying which.

If you can read this page, your phone or computer has some connectivity — the diagnosis will still work to identify whether it's a partial outage, a DNS problem, or a full ISP-side outage.

What this measures

  • Can we reach the Signalyzr probe at all? (basic reachability)
  • DNS — is your resolver responding?
  • TCP — can we open connections?
  • Speed — are you getting any throughput?
  • Signal — on mobile, do you have signal?

How it works

  1. Open signalyzr.com (you're here — that's the test passing)
  2. Tap Diagnose
  3. If diagnose itself fails, the verdict says 'no upstream reachability' — your ISP is down
  4. If diagnose succeeds, the cause is something specific (DNS, Wi-Fi, modem)

Why this matters

Most 'internet not working' problems are actually 'internet partially working' — the kind of half-broken state where some sites load and others don't. That's diagnosable. The diagnosis tells you whether to restart your modem, change DNS, or call the ISP.

Top fixes

  • Wi-Fi: forget network → rejoin → enter password again
  • Modem: unplug 30 seconds → plug back in → wait 90 seconds
  • Mobile: airplane mode on for 10 seconds → off
  • DNS: change to Cloudflare 1.1.1.1 in Wi-Fi settings
  • Hotel/cafe Wi-Fi: visit http://neverssl.com to trigger captive portal
  • If diagnose itself can't run: it's almost certainly ISP-side; check downdetector.in

FAQs

How can I tell if my ISP is down?

Run Signalyzr. If diagnose can't reach any probe, it's an ISP-side outage. Also try mobile hotspot from your phone — if Wi-Fi can't but hotspot can, it confirms your ISP.

Internet was working an hour ago, now nothing — why?

Common: ISP outage (check status / downdetector). Or modem hung (restart). Or Wi-Fi DHCP lease expired (forget + rejoin). Diagnose identifies which.

I see 'no internet' on Wi-Fi but signal is full bars

Wi-Fi connection is to your router (signal full bars). 'No internet' means the router can't reach the upstream. Either the modem is down (power-cycle), the ISP is out, or DNS is broken.

My phone says 4G but pages won't load

Either signal is weak (4G icon but RSRP < -110 dBm), or there's a SIM issue. Toggle airplane mode. If still no, restart the phone. If still no, contact carrier.

Diagnose now →

Related

Signalyzr is a free, privacy-first network diagnostic tool made in India. Loading the diagnostic app…