Same connection, different time of day, different speeds. Common in Indian ISPs.
Congestion is when a shared network resource (ISP backhaul, Wi-Fi channel, mobile tower) runs out of capacity. Speed drops, latency rises, packet loss appears — but only during peak periods.
Indian ISPs commonly congest 8-11 PM in urban areas. Wi-Fi channels congest when neighbours use 2.4 GHz. Mobile towers congest at events / rush hour.
Congestion needs a different complaint than 'slow internet'. ISPs respond to congestion complaints with capacity upgrades; they respond to 'slow' complaints with generic scripts.
8-11 PM in urban areas (work-from-home + streaming peak). Cricket match nights are worse.
Sometimes — if your ISP prioritizes higher-tier customers. Often not — congestion is upstream, plan tier doesn't matter at the backhaul.
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